Customer Satisfaction Officer

To Prepare quarterly performance of CS score

Daily, Weekly Analyze and monitor branches CS star

To Control and follow up customers’ complaints

To Collect customer suggestion for improvement

Identify and implement new process plan to improve customer support service

Handle customer complaints, provide appropriate solutions and alternatives within the time limit and file documents

Branches survey, visiting, training (Phnom Penh and provincial branches)

Other tasks assigned by manager

University degree in Finance and Banking or equivalent professional qualifications

Fresh graduated or work experience in related field with financial institutes (Priority)

Creative, dynamic, flexible, self-direct and self-motivated team player

Excellent communication & interpersonal skills

Good command of English, other foreign languages (Chinese or Korean) is a plus

Computer literacy