New Business and Digital Development

Key Responsibilities

• Provide general inquiries and technical support to all staffs, branches and frequently customers on Mobile Banking and smartBiz (Internet Banking dedicated for Large Corporate and Business Owner)
• A focal management point between customers, branches and IT Development team until a complete resolution when system bugs/defects are detected in production environment of Mobile Banking, smartBiz & Banking As A Service Business such E-Commerce Payment Partnership
• Conduct user acceptance testing (UAT) of all digital banking services and work with IT Development team on scheduling system release by ensuring no or minimal disruptions to end users
• Conduct production validation testing (PVT) of the release
• Continuously perform functional, regression, integration, and usability testing to identify defects, usability issues, and areas for improvement.
• Document all digital product process and policy changes to capture the ongoing improvements and iterations to the digital service.
• Update internal and external FAQ, memo and tutorial (Videos and Books) for Sale to capture the usefulness of all digital service improvement
• Weekly compile internal and external users’ feedbacks on Mobile Banking and smartBiz; and prepare report to management
• Others tasks assigned by manager and management in charge.

Requirement

• Attending Senior Year or Having Bachelor’s Degree or in Management/Banking/Finance/Design/Information Technology or any other relevant area
• Good Communication and Team-Oriented Skills
• Fundamental knowledge of digital banking workflows and user experience
• Related banking laws/regulations in areas of Payment and Technology and New NBC Initiative Projects is a plus
• Computer literacy Ms. Office, Word, Excel, Power-Point and Internet/Email etc